Bad UX can cause Anxiety, Confusion and Even Injury

A confusing traffic light system with multiple signal heads.

It clogs systems, causes accidents, wastes energy and makes people unhappy. It’s more than abad experience on a website — in cities, bad user experience (UX) design can actually kill. We’re talking about signage, public spaces, civic and emergency communications and other forms of urban design that influence our daily routines and, in some cases, are there expressly for our safety.

Full read: techcrunch.com

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